Contents:
1. Back Office
2. Complaints
3. Technical Support
4. Customer Agreement & Terms of Business
5. Phone Dealing
6. Global Contacts & Offices
1. Back Office
Admiral Markets Ltd. Back Office is responsible for answering questions
and solving problems directly connected with the trade operations:
- Statement of trading accounts
- Trading rules and regulations
- Contracts' conclusion
- Orders' execution
- Quoting
- Accounts' freezing and unfreezing
- Money transfer
Back Office can answer your calls and e-mails from 07:00 GMT to 15:00 GMT on week days. Other possible questions
on computing, data transfer and software should be addressed to our Tech Support Team (+372 630 9306).
You can send your requests to info@fxservice.com or support@fxservice.com
You can call us using the following phone numbers:
UK Help Desk: +44 (0) 20 3239 7789
US Help Desk: +1 (646) 797 3257
Estonian Help Desk: +372 6 309 306
In emergency: +372 5 217 454
2. Complaints
If you are a customer of Admiral Markets Ltd. and have any moot case relative
to opening/closing of your deal, execution of a pending order or you suppose
that dealer made any other mistake or wrong act, you can make a complaint by
sending your e-mail to the following address:
support@fxservice.com
Quickness and fullness of our Tech Service's answer depend on the fullness of
the problem's description you provide. Please include the following information:
Name, Surname, Telephone, Account number, Order number, Date and Time (MT) of
the problem, Full description of the problem.
3. Technical Support
You can send your questions and requests to
support@fxservice.com
You can call us using the following phone numbers:
UK Help Desk: +44 (0) 20 3239 7789
US Help Desk: +1 (646) 797 3257
Estonian Help Desk: +372 6 309 306
In emergency: +372 5 217 454
4. Customer Agreement & Terms of Business
Please note: if you open and manage your trading account from the
Trader's Room, there is no necessity to sign any paper contracts or fill in withdrawal forms, because for our customers' convenience all ordinary operations are fully automated and easily performed from your Trader's Room profile.
The Customer Agreement, Terms of Business, various forms and disclosures are
included in a single PDF document:
Customer Agreement, Contracts, Forms and Disclosures
5. Phone Dealing
Admiral Markets Ltd. provides the reserve telephone line to all customers in
case of any problems with internet-communication or data transfer stability. So
you can place your trading orders not only via internet (MetaTrader 4) but also
via telephone round-the-clock, from Monday GMT 00:00 to Friday GMT 20:00. Please
draw your attention that telephone dealing is meant only for accepting calls
from customers (traders), who wish to place an order or close a position on
their real trading account.
Please use the following phone number of our Phone Dealing service: +372 6 309
306
6. Global Contacts & Offices
The contact information is provided in this
section of our web site.
